• Account Enquiries, Secure Payments & Order Processing
With built-in Visual Studio integration it is possible to link in to your back-office systems facilitating balance enquiries, secure payments and order processing over the telephone – examples of this are council tax, parking fines and utility bills |
• Automation of processes
Customers are able to request information, register interest in products and services or even request call-backs |
• Create In-house Applications
Customisable ‘Stages’ can be built within the IVR and Liquid Voice actually use the IVR to develop some of its other products, such as our Voicemail. |
• Provides an intelligent corporate call handling service
In its simplest form, the system can be used as an auto-attendant in order to answer and direct calls according to opening hours, number dialled or geographical location. |
• Satisfaction surveys
With staff resources being stretched at the best of times it is not always possible to fit in time to complete these important tasks. With our system callers can be redirected away from the agent after a call in order to complete a survey, and because the system is automated we find customers to be more honest that they would perhaps when talking to someone direct |
• In-queue messaging and hold music
Comfort messaging, important company information and hold music can all be played to your customers whist queuing to speak to your representatives |
• Low-cost Secure Storage
Calls can be stored securely and cheaply to the call-recording device itself or to a network destination of your choice |
• Off-The-Record Conversations
Users can be given the option to cancel recording midway through a call by entering a special code on their handset |
• Personalised Recording Parameters
You will choose which calls you want and do not want to record, providing a tailored system for your organisation |
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