Working in any kind of social service is something that is done by capable individuals who relish a personal challenge. They have to – it is often a thankless task – but they do it in the knowledge that they’re contributing to the greater good; solving real problems in the most important areas of people’s lives, sometimes for people who haven’t the ability to help themselves.
Employees of this calibre are like gold-dust and they’ll appreciate all the help you can provide in dealing with the people they speak to.
There are many people on low incomes and benefits who have recurring problems and when they call they can be in any state of distress, intoxication or panic. It is essential that your advisers are efficiently equipped to deal with these people effectively and that they have the knowledge of your support.
Liquid Recording is purposely designed to meet the needs of public sector organisations, with all the facilities of a corporate call recording application but at an affordable price for those that need it the most. Based on open architecture, the system is easily integrated with practically any telephone system, and it sits on your intranet server so is also accessible wherever the Intranet is – improving both the level of support you provide your team and the level of service to the customer.
Benefits of call recording to your business
In the truest sense of the word, this is an ideal solution whether dealing with service or project focussed departments…
• Protection
All telephone transactions can now be recorded, archived and retrieved at the touch of a button, minimising costly disputes and ‘verbal’ misunderstandings
• Transparency of Operation
Validate the coherence of your organisation to your clients by demonstrating a transparent and value for money service
• Legal / Contractual Compliance
With e-disclosure becoming increasingly important, call recording is the next pro-active step towards legal protection of both the organisation and the caller
• Conversation Clarity and Playback Manipulation
Background noise can be eliminated, thus eradicating any misunderstandings
• Peace of Mind
By documenting verbal requests and transactions
• Improved Security
Both internally and externally, with call recording enhancing awareness of what is said and to whom, providing a robust audit trail if needed, and admissible court evidence
• Improved Customer Service
By evaluating and improving each call, monitoring the effectiveness and productivity of each conversation, thus delivering better customer satisfaction
• Improved Staff Retention
Users are protected, empowered and motivated, leading to increased productivity adn less sick days/ attrition/ stress related illness.
• Inter-departmental Communication
Calls can be emailed to colleagues or associates
• Instant minutes
Conference calls can be recorded for project/supplier review purposes
Key Liquid Recording features
• Scalability
Specifically designed for all sizes of user, from 10 to 100,000s of telephone conversations per day
• Affordability
Liquid Recording’s highly competitive pricing proves that an effective call-recording solution does not need to cost a fortune
• Ease of Installation & Maintenance
Simple, intuitive windows based system removes the need for training and expensive support
• Ease of Retrieval
Calls can be searched instantly using time, date, caller details, user details and key words.
• Conversation Clarity and Playback Manipulation
Background noise can be eliminated, thus eradicating any misunderstandings
• Multi-site Application
Scaleable from small single site teams to large national organisations
• Low-cost Secure Storage
Calls can be stored securely and cheaply to the call-recording device itself or to a network destination of your choice
• Off-The-Record Conversations
Users can be given the option to cancel recording midway through a call by entering a special code on their handset
• Personalised Recording Parameters
You will choose which calls you want and do not want to record, providing a tailored system for your organisation
Technical information
• Each recorder can handle up to;
- 512 simultaneous calls for VoIP recording
- 512 concurrent ISDN calls
- 512 calls for analogue or digital handset recording
• Multiple servers can be used to provide full redundancy and unlimited capacity
• Microsoft Exchange integration
• Comprehensive audio compression options
• Fully web-based for easy role-out and remote access
• Open architecture facilitates easy integration
Liquid Recording can be integrated in to most software packages – CM, CRM, EDRM, ERP and more. Please contact us to discuss your requirements.
