Workforce Optimisation

Delivering productivity improvements through workforce optimisation

Liquid Voice can help you achieve performance improvement in your contact operations through its Liquid Optimise suite of workforce optimisation tools.

By pooling information from a number of customer definable sources, Liquid Optimise is able to deliver quick and tangible business benefits which go straight to your bottom line.


Benefits

  • Enables businesses and contact centre managers and agents to proactively manage and improve performance
  • Powerful, yet easy to implement
  • Facilitates improvement in the quality of customer interaction


Features

Liquid Optimise is a powerful business analytical tool which takes a number of components from the Liquid Voice product suite and provides a custom solution to enable you to streamline processes and improve efficiency:

 

Technical Details

  • Scalable
  • Support for wide range of phone systems

 

 

 

Products and Services

Information

Liquid Voice

Liquid Voice is a leading provider of integrated Call Logging, Call Recording, Quality Monitoring, Workforce Optimisation and CTI systems.

Its solutions are used extensively by a variety of organisations to help improve operational performance, deliver compliance, safeguard the enterprises and provide invaluable management information.

A UK based operation, Liquid Voice's systems work with both traditional TDM and IP environments and are tested and accredited by the world's leading phone system manufacturers.

The company prides itself on its accessibility and its ability to respond rapidly to customers both before and after installations. It has specific sector knowledge and expertise in the Financial Services, Social Housing, Local Government and Contact Centre markets - an array of leading organisations within each of these vertical markets already use its software daily.