VoIP Call Recording
Voice over Internet Protocol (VoIP), widely speaking, is a set of communication technologies and techniques that facilitate the delivery of voice communications over Internet Protocol (IP) networks, such as the internet or internal data networks, rather tjam traditional copper cabling (telephone networks).
Due to the flexible and efficient nature of VoIP and the cost advantages it brings, it has largely superseded traditional TDM technology over recent years. Additionally, from a call recording perspective, VoIP allows for software only solutions to be implemented rather than the traditionally expensive and cumbersome hardware solutions and can therefore also be deployed in virtualised environments such as with VMware
Liquid Voice provides specific call recording solutions which are ideal for this telecoms environment providing compatibility with all of the leading telephony system manufacturers including:
- Avaya
- Mitel
- Cisco
- Aastra
- Siemens
- Alcatel
- NEC
- LG
- Panasonic
Suitable for large or small organisations, our solutions support recording of proprietary VoIP signalling, direct integration with the phone system, and SIP - both to the handset and SIP trunks. Moreover, we support blended technologies allowing businesses to run ISDN in parallel with SIP for example.
Specific benefits of our VoIP call recording solutions include:
- support for hybrid VoIP and traditional telephony in one system for organisations who are cautious about committing fully to an emerging telephony technology
- Call recording playback via the telephone handset on Mitel, Avaya and Cisco systems for businesses operating in a Citrix environment
- Greater flexibility for selective and ad hoc recording
- More comprehensive support for hot-desking