Liquid Voice's call recording solutions offer a huge range of features to taxi operators - flexibly tailored to your exact requirements - from automatic call recording and logging to quality monitoring and call management.
We understand the practical issues facing taxi operators and can help you avoid the pitfalls of radio traffic fraud, resolve disputes around call bookings including 'bad advice' and improve your customers service standards.
Whatever your requirement - be it staff monitoring or training for service improvement - we can provide a solution which aligns with your organisation's current needs and future aspirations.
Liquid Recording for Private Hire and Taxi Operators
Our solutions:
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Record all call and radio traffic
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Help protect you against radio traffic fraud
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Allow live call observation for training and service improvement
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Prevent job allocation fraud
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Monitor staff professionalism and honesty
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Provide quality assurance checks so you can see how you are performing in real-time
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Provide interaction logging and analysis for enhanced efficiency
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Resolve call booking disputes surrounding information provided to customers
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Provide evidence for insurance/Police
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Are easy to use
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Integrate seamlessly and easily with your existing systems
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Are affordable and cost effective
Feature Rich
Our call recording systems offer features which can truly enhance your operation's efficiency and service capability:
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Activity Monitoring
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Quality Sampling
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Fully Integrated Call management
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Web Based
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Extensive Searching
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Folder Indexing
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Screen Recording
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Add Notes to Calls
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Email and Save Recordings
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Full Audit History
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Own Recording Access
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Windows Security
- System Integration
Technical Data
Regardless of your organisation's size and structure, our product and service offering is designed to provide a solution which is appropriate to your specific needs:
Lite
- For organisations wishing to record between 2 and 30 simultaneous calls at one site
- Ideal for organisations with a limited requirement for additional features
Business
- For organisations wishing to record up to 60 simultaneous calls at one site
- Ideal for organisations with more demanding requirements including quality monitoring or call management
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Provides a redundant and expandable solution
Enterprise
- For organisations wishing to record across any number of lines and sites
- Our Enterprise solution will handle up to 2400 calls simultaneously in a single chassis
- Provides a powerful capability including features such as system integration, centralised servers with remote nodes, screen and activity monitoring with workforce optimisation
- 100% availability through paired/ teamed servers
Customer experience
Tracey Whitehead
Swift Fox Taxis
"The call recording system we have from Liquid Voice gives us piece of mind.
"We can replay bookings in case of queries from clients to ensure we respond appropriately to all requests.
"For new and existing staff, it is an ideal tool for training to ensure we communicate with our customers in a professional manner. It also helps in quickly and accurately resoving any disputes.
"The Police love it and listen in to our recordings frequently to help with a full range of issues from fraud to stolen credit cards!"
Dermot Griffiths
Mercury Taxis
"We had a call recording system before which was collapsing and we now have a much more powerful solution from Liquid Voice.
"It allows us to save and email recordings which is invaluable in resolving many customer queries.
"Call recording allows us to solve problems and guard against system abuse quickly and effectively.
"We use it to train new staff and maintain high standards for all of our calls."