With founder directors who have been involved with the Housing Association and Local Government software industry for the last 10 years, Liquid Voice understands the exacting needs of Registered Social Landlords.
To meet your constant drive for improved levels of service and enhanced organisational efficiency, we strive to deliver cost effective solutions which are easy to implement, robust and resilient.
Long before our inception, our union had already created a hugely successful integrated suite of computer telephony applications - including call logging and recording systems, computer telephony integration, bespoke interactive voice response and auto call distribution for Comino plc (now Civica).
Liquid Voice's track record in delivering dependable call recording solutions is significant - with an enviable public sector reputation which is driving continued penetration of this specialised market.
With a huge range of features, our solutions are flexibly tailored to your exact requirements - from automatic call recording and logging, to systems which are fully-integrated with your CRM or housing management software and deliver quality monitoring and workforce optimisation.
Liquid Recording for Social Housing
Benefits
Our solutions:
- Help accelerate your drive for improved service delivery
- Provide protection for your organisation and employees
- Help you expedite dispute resolution
- Are cost effective and affordable
- Help you reduce operating costs
- Integrate seamlessly and easily with your existing systems
- Facilitate regulatory PCI compliance
- Are easy to use
- Provide interaction logging and analysis for enhanced efficiency
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Allow live call observation for training and service improvement
Feature Rich
Our call recording systems offer features which can truly enhance your operation's efficiency and service capability:
- Complete Call Recording
- Full Audit History
- Own Recording Access
- PCI Compliant
- Email and Save Recordings
- Quality Sampling
- Fully Integrated Call management
- Web Based
- Extensive Searching
- Folder Indexing
- Screen Recording
- Add Notes to Calls
- Windows Security
- Backup
- Activity Monitoring
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System Integration
Technical Data
Regardless of your organisation's size and structure, our product and service offering is designed to provide a solution which is appropriate to your specific needs:
Lite
- For organisations wishing to record between 2 and 30 simultaneous calls at one site
- Ideal for organisations with a limited requirement for additional features
Business
- For organisations wishing to record up to 60 simultaneous calls at one site
- Ideal for organisations with more demanding requirements including quality monitoring or call management
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Provides a redundant and expandable solution
Enterprise
- For organisations wishing to record across any number of lines and sites
- Our Enterprise solution will handle up to 2400 calls simultaneously in a single chassis
- Provides a powerful capability including features such as system integration, centralised servers with remote nodes, screen and activity monitoring with workforce optimisation
- 100% availability through paired/ teamed servers
Customer experience
Gary Hind
Head Of ICT, Bernicia Group Ltd
"Bernicia Group Limited is the parent company for Wansbeck Homes and Cheviot Homes - managing more than 8,000 homes across the North East of England."
"Like other Registered Social Landlords, we are continually looking for ways to enhance our service delivery and drive operational efficiency improvements. "
"We were already using a call recording solution but Liquid Voice offered the opportunity to access much more powerful capabilities."
"We are now using this to great effect and happy with the responsive service Liquid Voice provides."
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Lakhvir Rehal
IT Project Officer, Gateway Housing Association
"Liquid Voice's call recording system was easy to implement and is proving to be a robust and resilient solution."
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Gary Lormor
Customer Services Manager, East Durham
Homes
"The benefits in terms of improved customer service and efficiency are already becoming apparent to the extent that I cannot imagine operating without this system."
"With the addition of the quality assurance module, I am now able to measure our performance independently against our customer service charter."