PCI Compliant Call Recording

PCI standards apply to any organisation involved in processing credit card details over the phone. There are two specific standards which are relevant:

  • Payment Card Industry Data Security Standard (PCI DSS)
  • Payment Application Data Security Standard (PA-DSS)

Protecting stored card holder data

Liquid Voice employs a range of sophisticated and often commercially sensitive techniques to ensure system security and adherence to PCI standards.

To achieve PCI compliance, it is rarely acceptable to store the card verification value after authorisation, even if encrypted. It is prohibited to use any form of digital audio recording.

Please contact us if you would like to find out more about this complex subject.

Products and Services

Information

Liquid Voice

Liquid Voice is a leading provider of integrated Call Logging, Call Recording, Quality Monitoring, Workforce Optimisation and CTI systems.

Its solutions are used extensively by a variety of organisations to help improve operational performance, deliver compliance, safeguard the enterprises and provide invaluable management information.

A UK based operation, Liquid Voice's systems work with both traditional TDM and IP environments and are tested and accredited by the world's leading phone system manufacturers.

The company prides itself on its accessibility and its ability to respond rapidly to customers both before and after installations. It has specific sector knowledge and expertise in the Financial Services, Social Housing, Local Government and Contact Centre markets - an array of leading organisations within each of these vertical markets already use its software daily.