Daily, your contact centre staff deal with a huge volume and variety of calls - often dealing with problems which can be significant to the caller and your organisation.
Operating within an environment which can be difficult, stressful and even hostile, your contact centre operations and staff deserve the protection afforded by Liquid Voice's Local Government solutions.
With founder directors who have been involved with the local government software industry for the last 10 years, we have come to understand the exacting needs of public sector organisations.
Our systems have been developed drawing upon this experience and to satisfy your requirements for a highly efficient, cost effective and professional contact centre operation.
We can deliver from a huge array of features which integrate easily with your existing telephone or CRM systems and are designed to evolve with your organisation's changing requirements.
Liquid Recording for Local Government
Benefits
Our solutions:
- Protect your organisation and employees
- Deliver PCI regulatory compliance
- Are highly scalable and redundant
- Are easy to use
- Integrate seamlessly and easily with your existing systems
- Help you expedite dispute resolution
- Provide interaction logging and analysis for enhanced efficiency
- Provide quality assurance checks so you can see how you are performing in real-time
- Allow live call observation for training and service improvement
- Help reduce operating costs
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Are affordable and cost effective
Feature Rich
Our call recording systems offer features which can truly enhance your operation's efficiency and service capability:
- Screen Recording
- Add Notes to Calls
- PCI Compliant
- Quality Sampling
- Complete Call Recording
- Fully Integrated Call management
- Web Based
- Extensive Searching
- Folder Indexing
- Email and Save Recordings
- Full Audit History
- Own Recording Access
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Windows Security
Technical Data
Regardless of your organisation's size and structure, our product and service offering is designed to provide a solution which is appropriate to your specific needs:
Lite
- For organisations wishing to record between 2 and 30 simultaneous calls at one site
- Ideal for organisations with a limited requirement for additional features
Business
- For organisations wishing to record up to 60 simultaneous calls at one site
- Ideal for organisations with more demanding requirements including quality monitoring or call management
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Provides a redundant and expandable solution
Enterprise
- For organisations wishing to record across any number of lines and sites
- Our Enterprise solution will handle up to 2400 calls simultaneously in a single chassis
- Provides a powerful capability including features such as system integration, centralised servers with remote nodes, screen and activity monitoring with workforce optimisation
- 100% availability through paired/ teamed servers
Customer experience
John Foggo, Head of Customer & Office Services
Spelthorne Borough Council
"Spelthorne Borough Council in Surrey covers a major residential, business and retail area of 20 square miles close to Heathrow Airport and the River Thames. Three hundred and fifty full time council staff operate from a number of different office locations providing key services to the borough's 90,000 population.
"Overall, we are happy with the Liquid Voice system and the high standard of technical and customer support that we receive from the company. It's a pleasure to work with a vendor that provides a quick response to any questions we might have and that takes a direct 'hands-on' approach to support. We are confident of their ability to support our needs and requirements going forward.
"We are now able to monitor our staff contact with customers, either real-time during the call or after the event, in order to gain a clear oversight of daily operations. This is extremely useful for staff training purposes to ensure best practice at all times."