Integrated Call Recording

Delivering real productivity improvements

The technology to achieve real competitive advantage is abundantly available but the key to business endorsement of these powerful tools often lies in the successful integration of different systems.

Computer telephony integration - the successful integration of business software and telephone based systems is now highly developed.

Call recording can be integrated with call logging, quality monitoring and customer relationship management software, for example,  to provide real service and productivity improvements to organisations.

Benefits such as reduced call handling time, more effective and efficient customer service operations and effective dispute resolution, can be realised with affordable and easy to use integrated call recording systems.  

 

Products and Services

Information

Liquid Voice

Liquid Voice is a leading provider of integrated Call Logging, Call Recording, Quality Monitoring, Workforce Optimisation and CTI systems.

Its solutions are used extensively by a variety of organisations to help improve operational performance, deliver compliance, safeguard the enterprises and provide invaluable management information.

A UK based operation, Liquid Voice's systems work with both traditional TDM and IP environments and are tested and accredited by the world's leading phone system manufacturers.

The company prides itself on its accessibility and its ability to respond rapidly to customers both before and after installations. It has specific sector knowledge and expertise in the Financial Services, Social Housing, Local Government and Contact Centre markets - an array of leading organisations within each of these vertical markets already use its software daily.