FSA Call Recording

Policy Statement 08/1

Under Policy Statement 08/1, firms that receive client orders, negotiate, agree and arrange transactions across the equity, bond and financial commodity and derivatives markets have a requirement to record voice conversations and electronic communications and retain them for at least a six month period.

Implementing an effective FSA call recording solution is now mandatory for these businesses.

Treating Customers Fairly (TCF)

As the FSA exerts more pressure on organisations to maintain detailed records of transactions and audits businesses to ensure they are treating customers fairly (TCF), FSA call recording software is increasingly becoming de facto within the industry.

Liquid FSA Call Recording

Liquid Voice's FSA call recording software has been specifically designed in collaboration with financial services industry experts to meet the exacting needs of FSA regulated businesses.

Benefits

In addition to assisting with compliance, Liquid Voice's FSA call recording solution delivers the following benefits:

  • Maintains a record of verbal transactions and agreements
  • Helps detect and prevent fraud
  • Acts as an invaluable training aid
  • Improves the overall performance and profitability of your business

Liquid Recording is suitable for companies of any size - from small businesses with 4 lines and very simple requirements, up to the largest, most complex organisations with thousands of lines across multiple geographical locations.

For advice on regulatory matters, visit http://www.thegiconsultant.co.uk/article.php?article=93

Products and Services

Information

Liquid Voice

Liquid Voice is a leading provider of integrated Call Logging, Call Recording, Quality Monitoring, Workforce Optimisation and CTI systems.

Its solutions are used extensively by a variety of organisations to help improve operational performance, deliver compliance, safeguard the enterprises and provide invaluable management information.

A UK based operation, Liquid Voice's systems work with both traditional TDM and IP environments and are tested and accredited by the world's leading phone system manufacturers.

The company prides itself on its accessibility and its ability to respond rapidly to customers both before and after installations. It has specific sector knowledge and expertise in the Financial Services, Social Housing, Local Government and Contact Centre markets - an array of leading organisations within each of these vertical markets already use its software daily.