Liquid Voice call recording solutions are designed to provide you with a tangible competitive advantage - driving down costs through improved efficiency and delivering an enhanced customer service through improved interaction capabilities.
Whether you operate a contact centre, are regulated by the Financial Services Authority (FSA) or simply wish to indemnify your organisation against potentially costly disputes, Liquid Voice's flexible systems are designed to evolve with your organisation's changing requirements.
Scaling from a single site with several lines to the most demanding environment with thousands of lines across multiple geographical locations, we can deliver a solution tailored to your specific needs which integrates easily with your existing systems.
Liquid Recording for Financial Services
Benefits
Our solutions:
- Facilitate regulatory compliance
- Are easy to use
- Integrate seamlessly and easily with your existing systems
- Help you expedite dispute resolution
- Provide interaction logging and analysis for enhanced efficiency
- Deliver accurate and timely marketing data so you can test and measure your campaigns
- Help achieve TCF (Treating Customers Fairly) standards
- Provide quality assurance checks so you can see how you are performing in real-time
- Allow live call observation for training and service improvement
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Reduce Professional Indemnity risk - can help reduce premiums and PI policy excess
Financial Services Credentials
As the enterprise supplier of call recording to some of Europe's leading financial institutions, Liquid Voice's credentials within this competitive marketplace are unquestionable.
Developed with the assistance of industry experts, our software has been designed specifically to address a number of key issues:
Policy Statement 08/1
Under Policy Statement 08/1, firms that receive client orders, negotiate, agree and arrange transactions across the equity, bond and financial commodity and derivatives markets have a requirement to record voice conversations and electronic communications and retain them for at least a six month period. Liquid Recording has all of the tools necessary to assist with detecting fraud and combating market abuse.
TCF - Treating Customers Fairly
The FSA is mounting pressure on organisations to maintain detailed records of transactions whilst Arrow Visits, to ensure businesses are treating customers fairly, are becoming more commonplace. As a result, call recording software is increasingly becoming a necessity within the industry and is something which should be considered by any business interested in meeting the outcomes of TCF.
Feature Rich
Our call recording systems offer features which can truly enhance your operation's efficiency and service capability:
- CRM Integration
- PCI Compliant
- AES Advanced Encryption
- Quality Sampling
- Fully Integrated Call management
- Folder Indexing
- Add Notes to Calls
- Email and Save Recordings
- Full Audit History
- Own Recording Access
- Windows Security
- Highly Scalable
Technical Data
Regardless of your organisation's size and structure, our product and service offering is designed to provide a solution which is appropriate to your specific needs:
Lite
- For organisations wishing to record between 2 and 30 simultaneous calls at one site
- Ideal for organisations with a limited requirement for additional features
Business
- For organisations wishing to record up to 60 simultaneous calls at one site
- Ideal for organisations with more demanding requirements including quality monitoring or call management
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Provides a redundant and expandable solution
Enterprise
- For organisations wishing to record across any number of lines and sites
- Our Enterprise solution will handle up to 2400 calls simultaneously in a single chassis
- Provides a powerful capability including features such as system integration, centralised servers with remote nodes, screen and activity monitoring with workforce optimisation
- 100% availability through paired/ teamed servers
Customer experience
Martyn Cranfield, Group Telecoms Manager
Towergate Partnership
"In comparing leading brands, the Liquid Voice call recording solution stood head and shoulders above the rest. It offers all the power, functionality and more that we need while delivering very clear cost benefit.
"We were delighted with the results as it quickly proved its worth, paying dividends within the first week of use. Our managers found the system very quick and easy to use and it delivered powerfully on all the practical, commercial and compliance issues we required.
"The system is so easy to use that complex training is simply not an issue; knowledge is quickly shared around the organisation where appropriate and, because the benefits are so clear, everyone quickly bought into the system so there's no change management issues to contend with. Installing and rolling out the Liquid Voice solution has, by far, been the easiest IT-based installation we've ever done."