Liquid Recording Enterprise

  • Robust call recording solutions for
    the most demanding and complex
    requirements

Liquid Recording Enterprise has been designed to exacting standards and provides a resilient call recording solution for the most challenging and intricate requirements.

With the capability to record across any number of lines and sites, this solution can handle up to 2400 calls simultaneously from a single chassis.

It provides a powerful call centre recording capability, including features such as systems integration, centralised servers with remote nodes, screen and activity monitoring with workforce optimisation. 100% availability is achieved through paired/ teamed servers

Liquid Recording Enterprise

Benefits

This solution:

Key System Features

  • Highly scalable - the modular design makes adding additional sites, relocating existing sites or changing your telephone/IT infrastructure much easier and cheaper than with traditional systems.
  • Multi-site application - calls can be recorded at any number of sites with management and retrieval through a single interface from anywhere on your network or even across the Internet.
  • Live Monitor - a telephone call can be monitored from anywhere on the network. This is ideal for training or in response to an abusive or difficult caller.
  • Ease of retrieval - calls can be searched easily and instantly and recordings replayed either via the telephone handset or through the sound card on a PC.
  • Mobile phone recording solutions
  • Highly resilient - using high quality hardware with built in redundancy and full support for clustering technology. 
  • Legally admissible recordings -  using our advanced watermarking system
  • Easy integration - can be integrated with most software packages.  To make call-recording retrieval as easy as possible you can have links to your contacts' call-recordings directly from CM, CRM, EDRM, ERP or similar applications.
  • Leading-edge screen capture capability - allows you to not only listen to an agent's calls but also see exactly what they were seeing on their computer screen during the call - an invaluable quality assurance tool. 
  • Low-cost, secure data storage
  • Manual and automated tagging of calls
  • Customisable wallboard displays
  • AES encryption - for additional security

  • PCI compliant 

Technical Data

  • Supplied on redundant rack-mountable server to specification
  • Options for paired/ teamed servers
  • Multiple servers can be used to provide unlimited capacity
  • Open architecture facilitates easy integration
  • Minimum capacity for 50,000 hours of audio
  • Professionally installed
  • Full training provided
  • Pre/ post sale consultancy services
  • Max ISDN30/ Server - 80
  • Max Handsets/ Server - 480
  • Max IP Calls/ Server - 2400
  • Max ISDN2e Channels/ Server - 480

Please contact us to discuss which solution would best suit your specific needs.

 

Products and Services

Information

Liquid Voice

Liquid Voice is a leading provider of integrated Call Logging, Call Recording, Quality Monitoring, Workforce Optimisation and CTI systems.

Its solutions are used extensively by a variety of organisations to help improve operational performance, deliver compliance, safeguard the enterprises and provide invaluable management information.

A UK based operation, Liquid Voice's systems work with both traditional TDM and IP environments and are tested and accredited by the world's leading phone system manufacturers.

The company prides itself on its accessibility and its ability to respond rapidly to customers both before and after installations. It has specific sector knowledge and expertise in the Financial Services, Social Housing, Local Government and Contact Centre markets - an array of leading organisations within each of these vertical markets already use its software daily.