Liquid Voice's Contact Centre call recording solutions offer a huge range of features, flexibly tailored to your exact requirements - from automatic call recording and logging to quality monitoring and workforce optimisation.
We service contact centre operations with single sites and a handful of users right up to thousands of users across hundreds of sites.
Whatever your requirement - be it service improvement to compliance and staff monitoring - we can provide a solution which aligns with your organisation's current needs and future aspirations.
Liquid Recording for Contact Centres
Benefits
- Allows live call observation for training and service improvement
- Provides quality assurance checks so you can see how you are performing in real-time
- Provides interaction logging and analysis for enhanced efficiency
- Delivers accurate and timely marketing data so you can test and measure your campaigns
- Helps you expedite dispute resolution
- Facilitates regulatory compliance
- Is easy to use
- Integrates seamlessly and easily with your existing systems
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Is affordable and cost effective
Feature Rich
Our call recording systems offer features which can truly enhance your operation's efficiency and service capability:
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Web Based
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Extensive Searching
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Folder Indexing
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Screen Recording
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Add Notes to Calls
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Email and Save Recordings
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Full Audit History
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Own Recording Access
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Windows Security
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Backup
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System Integration
Technical Data
Regardless of your organisation's size and structure, our product and service offering is designed to provide a solution which is appropriate to your specific needs:
Lite
- For organisations wishing to record between 2 and 30 simultaneous calls at one site
- Ideal for organisations with a limited requirement for additional features
Business
- For organisations wishing to record up to 60 simultaneous calls at one site
- Ideal for organisations with more demanding requirements including quality monitoring or call management
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Provides a redundant and expandable solution
Enterprise
- For organisations wishing to record across any number of lines and sites
- Our Enterprise solution will handle up to 2400 calls simultaneously in a single chassis
- Provides a powerful capability including features such as system integration, centralised servers with remote nodes, screen and activity monitoring with workforce optimisation
- 100% availability through paired/ teamed servers
Customer experience
Andrew McKenzie
Moneyplus Group
"We had a practical on-site demo of the system which highlighted its features, functionality and, importantly, its front-end interface.
"In comparing all four systems, the Liquid Voice call recording solution won hands-down in terms of the features and functionality we wanted, the level of integration with our existing network - and price.
"Importantly, while it integrates perfectly with our phone system and CRM package, it's a stand-alone system that cannot affect our network should something go wrong...
"I would have no hesitation in recommending the use of Liquid Voice call recording to other companies. The system suits our needs and requirements perfectly."