Computer Telephony Integration (CTI)

Realise unparalleled business benefits through system integration

Computer Telephony Integration, or CTI as it is more commonly known, holds the key to smarter, faster and more streamlined business performance.

Benefits

Processes can be automated with features such as screen popping of customer details and call control via the computer screen.

Your organisation benefits from the resulting reduction in call handling time, whilst agents become more productive as they can now concentrate fully on what is front of them.

Liquid Recording can link and index call recording, quality and statistical information straight back into your chosen business system.

As the integrated partner for an array of market leading CRM applications, Liquid Voice can integrate on your behalf, allow you to integrate directly through our API (Application Programmer Interface) or, through partnership, deliver added value to an existing software vendor's product.

 

 

 

Products and Services

Information

Liquid Voice

Liquid Voice is a leading provider of integrated Call Logging, Call Recording, Quality Monitoring, Workforce Optimisation and CTI systems.

Its solutions are used extensively by a variety of organisations to help improve operational performance, deliver compliance, safeguard the enterprises and provide invaluable management information.

A UK based operation, Liquid Voice's systems work with both traditional TDM and IP environments and are tested and accredited by the world's leading phone system manufacturers.

The company prides itself on its accessibility and its ability to respond rapidly to customers both before and after installations. It has specific sector knowledge and expertise in the Financial Services, Social Housing, Local Government and Contact Centre markets - an array of leading organisations within each of these vertical markets already use its software daily.