Call transcription

Accurate, economical and secure...
Rapid recording transcription at your fingertips



How much time, money and effort do you incur each month generating call transcripts? There is a better way.

Liquid Transcription provides an efficient and cost effective solution to call recording transcription.

Whether you need to record and transcribe all calls to and from landlines and mobiles or a flexible combinations of these variables, Liquid Transcription can:

  • Provide a rapid, accurate response
  • Offer a more cost effective and reliable alternative to using your own or agency staff
  • Deliver transcriptions back to you 24/7 at any location you wish - home or abroad

Features

How does it work?

Recorded calls required for transcription, whether mobile or landline, are captured on the call recording system.

These are emailed or uploaded to our transcription partner's web site, actioned by a dedicated transcriptionist and returned to you according to agreed timescales.

Specialist typists are employed for each sector and your document templates can be used for the transcriptions generated.

Solution Benefits

  • Major costs savings - conservatively over 10% savings typically achieved by outsourcing
  • Total flexibility and transparency - costs only incurred if activity required - you only pay for the time you talk!
  • Guaranteed minimum 98.5% accuracy
  • Simple to use - secure, confidential and of a consistently high quality
  • Rapid turnaround - transcriptions delivered 24/7anywhere in the world
  • Full data protection
  • Full training, support and advice provided
  • Can free up your own staff for more value added activities

Technical Details

  • Calls can be listened into live for training new employees
  • Calls are encrypted and stored in a secure central location for future reference
  • Calls can be evaluated, scored and reports produced for efficiency gains and training purposes
  • The required staff can have access to all or individual calls under profiled access from any location for playback
  • Parts or all the call can be tagged for future reference
  • Calls can be emailed to any destination with a full audit of who emailed what to where
  • Full call reporting suite to include how long spent on the phone by each employee etc.

Products and Services

Information

Liquid Voice

Liquid Voice is a leading provider of integrated Call Logging, Call Recording, Quality Monitoring, Workforce Optimisation and CTI systems.

Its solutions are used extensively by a variety of organisations to help improve operational performance, deliver compliance, safeguard the enterprises and provide invaluable management information.

A UK based operation, Liquid Voice's systems work with both traditional TDM and IP environments and are tested and accredited by the world's leading phone system manufacturers.

The company prides itself on its accessibility and its ability to respond rapidly to customers both before and after installations. It has specific sector knowledge and expertise in the Financial Services, Social Housing, Local Government and Contact Centre markets - an array of leading organisations within each of these vertical markets already use its software daily.