Backup

Trouble-free backup for your call recording
Safe, secure, reliable...

It's easy to be wise after the event so if you do not already have an appropriate back up solution for your recorder identified, perhaps we can help provide you with a safe, secure and reliable solution?

With the purpose designed Liquid Backup solution, your recordings and call logging database are automatically backed up every night to a secure off-site location.

This ensures that you are fully compliant with all data backup and security standards without having to invest in specialist backup hardware or having the hassle of managing a storage solution.

Features

  • Data encryption - once your backup is configured, you will be presented with a 44 character key. This key is used to encrypt all data prior to transmission. Once encrypted, it is impossible for anyone to unencrypt your data without this key. You can choose whether we keep a copy of the key or not. If we keep a copy of the key, it is encoded and stored in a secure safe at a secret location.
  • Security - Liquid Backup uses up to Advanced Encryption Standard (AES) 256 encryption.
  • Business Continuity - if you loose data because your Liquid Voice equipment fails, this will most likely be covered by your maintenance contract. We will get your recorder back up and running within your standard service level agreement times - usually 8 working-hours for premium support customers or 3 working days for standard support customers.

Additional Features

  • In most cases, maintenance will not cover physical damage or theft of your hardware. Under these circumstances you may have to wait some time before a replacement can be ordered.
  • Liquid Backup Continuity is an optional service in which we guarantee to provide you with a loan server within 24 hours of your incident being reported.
  • The loan server will contain all of your recordings and call management data, up-to the time of your last backup.

Solution Benefits

  • You only pay for the space you need
  • Expands with your requirements
  • No equipment to purchase
  • No disks or tapes to swap
  • No need to regularly test your backup
  • Full compliance with data backup and security standards
  • FSA/PCI Compliant

Technical Details

  • Data mirrored to two different secure locations
  • Backup conducted at nighttime to reduce daytime bandwidth requirements
  • Best in class server hardware
  • Entirely redundant

 

Products and Services

Information

Liquid Voice

Liquid Voice is a leading provider of integrated Call Logging, Call Recording, Quality Monitoring, Workforce Optimisation and CTI systems.

Its solutions are used extensively by a variety of organisations to help improve operational performance, deliver compliance, safeguard the enterprises and provide invaluable management information.

A UK based operation, Liquid Voice's systems work with both traditional TDM and IP environments and are tested and accredited by the world's leading phone system manufacturers.

The company prides itself on its accessibility and its ability to respond rapidly to customers both before and after installations. It has specific sector knowledge and expertise in the Financial Services, Social Housing, Local Government and Contact Centre markets - an array of leading organisations within each of these vertical markets already use its software daily.