Automatic Call Recording
Many of the call recording offerings available in today's market place do not offer the required level of protection and functionality of a fully automatic call recording system.
By configuring the phone system to utilise spare voicemail ports, phone system manufacturers are able to offer what seems like a built in solution to your call recording requirements at an affordable price.
These solutions have several drawbacks compared to an automatic call recording system.
Anyone with a serious requirement to record phone calls is advised to check if the system they are considering provides the features and benefits provided by Liquid Voice's solution.
Ad-Hoc Call Recording Vs Automatic Call Recording
Manually Triggered
Voicemail call recording often requires user intervention in order to trigger or start the call recording system. Relying on human intervention could mean that an important call is not recorded.
With a Liquid Voice system, automatic call recording comes as standard to ensure that every call is recorded and stored securely on disk.
Simultaneous Calls
Built-in recording systems are also restricted by the number of voicemail ports within each system.
For example; a common assumption is that if you have 6 lines within a business and 6 voicemail ports, all lines can be recorded. This is not the case, however, because for every voicemail that is recorded or accessed whilst calls are in progress, you effectively lose the ability to record one call. So in the event that 4 of the 6 simultaneous calls hit voicemail, you will have 2 spare ports from which to record phone calls.
Predicting how calls will end up on the system is impossible and therefore cannot be relied upon.
An automatic call recorder is supplied with the dedicated capacity to record the exact number of lines or extensions you wish to record so you will never be unable to record a call.
Storage
A voicemail recording system limits your storage ability. You may need to regularly purge calls from the system in order to continue recording new ones and with no archiving facilities, calls will be lost indefinitely.
A fully automatic call recording system can provide the capacity to record and save calls for any period of time. Even at the entry level, Liquid Voice Lite offers the capacity to keep 20,000 hours of conversations.
Encryption
Security is of paramount importance when recording customers' personal information.
The majority of voicemail recording systems offer little or no support for encryption so anyone could access the raw audio data. As the Information Commissioners Office becomes more stringent on the way in which businesses handle data, anyone using call recording or looking at recording phone calls should have encryption high on their requirements' list.
Liquid Recording uses AES encryption to ensure the data on the system is entirely secure.
Other benefits of Liquid Voice's automatic call recording system include:
- Quality Assurance
- PCI Compliance
- System Integration
- Call Management