Activity Monitoring

Helping you drive improved performance and efficiency

Liquid Activity Monitoring is a low cost, easy to use solution, designed specifically to help organisations deliver enhanced performance and quality in their activities.

Delivering detailed analysis of individuals' working practices, it helps identify and resolve problems in processes and systems to facilitate major efficiency improvements.

It provides a productivity time line for the organisation, teams or individuals with powerful capabilities which allow you to identify and scrutinise productivity and areas of attrition.

It can monitor and report on each employee's computer activity, analysing, in detail, which documents, emails, web sites and programs they are working on throughout the day.

Liquid Activity Monitoring can be used in exactly the same way with remote and field based workers. These are often the most difficult employees to monitor and for this very reason, companies are often reluctant to engage them.  This solution can help companies make that transition with confidence, allowing even further cost savings

It can also be linked to call handling and call recording to provide detailed analysis of users' telephone activity.

Features

Capturing desktop activity

  • Monitors, analyses and reports on user desktop activity, such as time on:
    • Internet
    • email
    • Office programmes
    • Customer Relationship Management Systems
    • Case management
    • Back-office systems etc.

Pivot Reports

Managers can easily define exactly those areas they want to report on and these reports can then be scheduled for regular production, delivered by e-mail and sent directly to the desired people.

These can highlight which individuals or teams are performing well and which are in need of attention.

Ease of set up and access

Easy to set up, the Activity Monitoring service can accessed from a hosted service, downloaded and installed on as many workstations as required. For flexibility and cost effectiveness, this option is available on a rental basis and charged per user monitored.

Alternatively, it is available as a locally installed stand-alone system or bolt on to the call recording. It can be acquired as a capital purchase for those who want it or with a very large deployment.

Available via the Internet, reports can be accessed flexibly as and when required.

Call interaction life cycle

To give true interaction life cycle analysis, Liquid Activity Monitoring can be linked with call recording and screen recording to report:

  • Number and length of calls
  • Who made or received the calls
  • Who the calls were to or from

The Quality Assurance Media Player also allows the manager to review interactions. In addition, part of a call or interaction on screen can selected and tagged with relevant notes which can later be searched upon.

Solution Benefits

Powerful yet easy to implement, Liquid Activity Monitoring is focused on increasing your profits by improving efficiency and reducing waste.

It provides an economical solution - priced at a level which makes it attractive to small, medium and large organisations. Multiple returns on the rental option cost can be realised via the efficiency gains achieved.

It is also highly relevant and capable of delivering to the enterprise and is entirely scalable.

  • Ideal for businesses needing to log activity for billing purposes
  • Also works with remote and field based workers enhancing security and working flexibility
  • Hosted option
  • Easy to install and use system
  • Flexible management access
  • Easy to tailor and automatically run reports
  • Cost effective rental option on a per user basis
  • Transparent to the user

  • Tamper proof encryption

Technical Details

  • Web based
  • Compatible with field based, remote and home office working
  • Scalable
  • Runs passively on user's system

  • Can be administered via Active Directory

Customer experience

Dominic Anderson

Environmental Hygiene Services

"We feared some negative feedback from staff who might think we were snooping on them and made it clear from the start that we are using this system primarily to ensure our staff work as smartly as possible.

"It has allowed us to expand our home-working recruitment with confidence - secure in the knowledge that this situation will not be abused. It also allows us to offer more flexibility to office-based staff who occasionally need to work from home.

"The issue of employee privacy is really incidental. Our staff know that we are sensitive to this, but equally have always been aware that we have the right to monitor the use of our own systems and, if necessary discipline those who misuse them.

"We have already seen a threefold return on this investment because of the efficiency improvements we have been able to introduce.

"Liquid Activity Monitoring is one of the best software investments we've made."

Frequently Asked Questions

Products and Services

Information

Liquid Voice

Liquid Voice is a leading provider of integrated Call Logging, Call Recording, Quality Monitoring, Workforce Optimisation and CTI systems.

Its solutions are used extensively by a variety of organisations to help improve operational performance, deliver compliance, safeguard the enterprises and provide invaluable management information.

A UK based operation, Liquid Voice's systems work with both traditional TDM and IP environments and are tested and accredited by the world's leading phone system manufacturers.

The company prides itself on its accessibility and its ability to respond rapidly to customers both before and after installations. It has specific sector knowledge and expertise in the Financial Services, Social Housing, Local Government and Contact Centre markets - an array of leading organisations within each of these vertical markets already use its software daily.