Nimans own-brand gains a new voice
10 April 2010
Nimans has added a trio of cost effective products into its own-brand Radius portfolio, spanning call management, call recording and an innovative activity monitor. Visitors to Convergence Summit South will see the new developments, powered by Liquid Voice, officially unveiled for the first time.
One of the biggest talking points is the launch of an activity monitoring solution; an ideal low cost tool to boost business productivity and break down barriers over home working - opening up significant reseller revenue streams.
The easy-to-use technology can monitor and report on each employee's workstation activities, minute by minute whether in the office or working remotely. A complete time-line is maintained showing which documents, e-mails, websites and programs they have been using - providing an extra pair of eyes for managers and supervisors.
Nimans says the software-based solution will play a crucial role in reducing costs and maximising business productivity, particularly at such an unstable economic time.
Allan Merten, the company's call processing specialist, points out how the technology took Liquid Voice one year to develop and has been subjected to extensive market research. It is ideally suited to all call and contact centres as well as general office locations across the SMB sector. Activity monitoring sits on Nimans' exclusive Radius voice recording platform, also engineered by Liquid Voice, a major player in the call recording and call management market.
He emphasised: "Activity monitoring is an ideal tool particularly for resellers wanting to break down any nervousness from customers worried about letting staff work from home. This then opens-up additional revenue opportunities for them to sell associated remote working products - from system-based solutions to headsets and conferencing." Merten concluded: "Expanding our Radius range with technology from Liquid Voice offers resellers more choice to provide their customers with cost effective and flexible products which can have a big impact on their overall business performance. We are confident this new partnership will be a great success."
Source:Comms Business 4th October 2010
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