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Our new ‘Liquid Back-Up’ service

Increasing demand for data storage, IT back-up and disaster recovery contingencies has led Liquid Voice to launch ’Liquid Back-Up’ - a new, secure hosted service to collect, update and store recorded telephone calls.

Liquid Voice call recording and CTI products are already trusted by thousands of end-users in UK across local government, healthcare, financial services, enterprise and SME sectors.

Now, the growing need and requirement to record calls and provide transactional evidence in case of dispute or official investigation – combined with the sheer volume of data that now needs to be collected and stored – has prompted Liquid Voice to offer a fully secure, encrypted hosted back-up service to compliment it’s popular Liquid Recording CTI solution.

“Liquid Back-Up scripts out the customer’s call recording database and backs it up each evening on a scheduled basis. Every recording is encrypted to ensure no possibility of unauthorised access or retrieval,” says Chris Berry, Director of Liquid Voice.

“Our new hosted back-up service is something that customers are increasingly asking for – to ensure regulatory compliance and to cope with the sheer volume of call data across their organisation.

“For a company or organisation without a dedicated IT department, the prospect of backing up gigabytes of call records is prohibitive, with many simply overwhelmed by the task”.

‘Liquid Back-Up’ is a turnkey solution that addresses a range of customer requirements and operational issues including Data Protection; Data/Disaster Recovery and FSA compliance.

“Whatever an end-user’s storage requirements, our new hosted service takes the time, resources and headaches out of phone record back-up and retrieval. It’s a seamless, low-impact solution to an increasing problem.”

The ‘Liquid Back-Up’ service is already being used by leading UK insurance brokers and channel partners report strong demand from local authorities and call centre operators.

Across the country, voice and data resellers have been quick to embrace the opportunities offered by the proven range of Liquid Voice call recording and CTI products.

Says Chris Berry: “We recently signed up a new reseller who, on the same day, sold three Liquid Voice call recording systems. Our new partner is highly successful in the local health authority marketplace, where CTI products must be proven to meet the demands of strict government compliance rules. In all three sales, the customer chose Liquid Voice call recording products.

”We are excited by the many growing opportunities for resellers who see the value in offering our CTI and call recording products. Liquid Voice addresses a range of market segments set to grow bigger with every passing year”.