Call recording market overview
30 January 2010
Comms Business Magazine talks to key players in the call recording market to see where the challenges and opportunities are for resellers.
The call recording market is still booming and there are now many affordable SME solutions for the channel. Whilst the Enterprise market still seems dominated by the big vendors - and the perception here is that direct sales predominates their activities, products and applications for the SME have grown in number over the last year.
VoIP Challenges
Chris Berry, Sales Director, Liquid Voice believes the market landscape has changed dramatically over the past five years with call recording and the associated products increasingly becoming commonplace within business and de facto within a number of key industries.
"Now, throw Voice over IP (VoIP) in to the mix and you have a requirement for your voice recording partner to be completely reskilled from the traditional hardware orientated solutions most have built their experience on.
"The proprietary nature and diversity of IP protocols can cause
a host of complications for anyone without extensive experience of
it but it does offer a great ability to create smarter, more
redundant solutions with ever more advanced features, and providing
better value.
"In summary, for the reseller who partners with the right,
carefully chosen vendor, VoIP call recording should be seen as
nothing other than a fantastic opportunity."
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