Liquid Voice highlights imperative for data protection

07 July 2008

Liquid Voice has highlighted that a London-based financial services company has become the first to be fined by the F.S.A. for failing to comply with new data protection laws, believing that the news raises issues for voice and data resellers who keep customer records.

Companies operating in UK that keep customer details and transaction records have an increasing duty of care to both keep and secure this information. Strict data protection laws now apply to all companies and organisations - voice and data resellers included.

According to Liquid Voice this recent landmark case shows that authorities such as the FSA are serious about data protection and have the will and power to take action. It is therefore in the best interest of resellers to find out exactly how these laws impact their company operation and that of their customers, said the company.

* Source: Comms Dealer 07/07/2008

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Liquid Voice

Liquid Voice is a leading provider of integrated Call Logging, Call Recording, Quality Monitoring, Workforce Optimisation and CTI systems.

Its solutions are used extensively by a variety of organisations to help improve operational performance, deliver compliance, safeguard the enterprises and provide invaluable management information.

A UK based operation, Liquid Voice's systems work with both traditional TDM and IP environments and are tested and accredited by the world's leading phone system manufacturers.

The company prides itself on its accessibility and its ability to respond rapidly to customers both before and after installations. It has specific sector knowledge and expertise in the Financial Services, Social Housing, Local Government and Contact Centre markets - an array of leading organisations within each of these vertical markets already use its software daily.