Adding value with communications management

04 April 2011

Whatever the industry, call management software is increasingly seen as a requisite business tool and one that can provide an almost instant return on investment - improving business performance and overall profitability.

A good call management solution delivers cost savings by giving the client control over customer interaction handling.

Chris Berry, Business Development Director, Liquid Voice

Source: Comms Business April 2011

Liquid Voice

Liquid Voice is a leading provider of integrated Call Logging, Call Recording, Quality Monitoring, Workforce Optimisation and CTI systems.

Its solutions are used extensively by a variety of organisations to help improve operational performance, deliver compliance, safeguard the enterprises and provide invaluable management information.

A UK based operation, Liquid Voice's systems work with both traditional TDM and IP environments and are tested and accredited by the world's leading phone system manufacturers.

The company prides itself on its accessibility and its ability to respond rapidly to customers both before and after installations. It has specific sector knowledge and expertise in the Financial Services, Social Housing, Local Government and Contact Centre markets - an array of leading organisations within each of these vertical markets already use its software daily.