Adding value with call recording

01 May 2012

Chris Illingworth, Channel Director of call recording specialist, Liquid Voice, commented: "Whilst it's true that call recording is now much more affordable for SMEs, and we are keen to encourage this trend, it's still far from a commodity product.

"Successful resellers are those who not only understand the products, their functionality and benefits but also understand the nuances of what ticks the boxes for different sectors.

"To achieve this, resellers need significant initial and ongoing training and support and this becomes even more important if they are to become a successful player in the Enterprise market."

Source: Comms Business 16th January 2012

Products and Services

Information

Liquid Voice

Liquid Voice is a leading provider of integrated Call Logging, Call Recording, Quality Monitoring, Workforce Optimisation and CTI systems.

Its solutions are used extensively by a variety of organisations to help improve operational performance, deliver compliance, safeguard the enterprises and provide invaluable management information.

A UK based operation, Liquid Voice's systems work with both traditional TDM and IP environments and are tested and accredited by the world's leading phone system manufacturers.

The company prides itself on its accessibility and its ability to respond rapidly to customers both before and after installations. It has specific sector knowledge and expertise in the Financial Services, Social Housing, Local Government and Contact Centre markets - an array of leading organisations within each of these vertical markets already use its software daily.