Case study: Shire Leasing

  • Shire Leasing is an independent provider of equipment finance, asset leasing and commercial services. It has over 100 staff at its Tamworth site, whose day to day activities include sales calls or lease proposal transactions. Their calls often relate to the processing of proposals such as queries on acceptance conditions.
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From having no call recording capabilities, Shire Leasing now has a fully-compliant system, integrated with its own software and CRM systems, which is securely backed up.

Shire Leasing's Graham Coe, commented: "Now, when a Shire Leasing user clicks on a dial button, it will call the relevant function in the Liquid Voice provided CTI Client library automatically."

"In addition to saving time looking up and dialling numbers, all companies relating to a proposal can be dialled from a single point of access regardless of whether the information is currently on display or not."

Where relevant, the application will also pass the application name and record type and unique identifier.

These 3 parameters are tagged against the recording if the call is successfully connected. Using this information, it is now quick and easy for a call to be located inside the Liquid Recording web interface - ideal for the occasional cases of dispute resolution and indemnification.

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Liquid Voice

Liquid Voice is a leading provider of integrated Call Logging, Call Recording, Quality Monitoring, Workforce Optimisation and CTI systems.

Its solutions are used extensively by a variety of organisations to help improve operational performance, deliver compliance, safeguard the enterprises and provide invaluable management information.

A UK based operation, Liquid Voice's systems work with both traditional TDM and IP environments and are tested and accredited by the world's leading phone system manufacturers.

The company prides itself on its accessibility and its ability to respond rapidly to customers both before and after installations. It has specific sector knowledge and expertise in the Financial Services, Social Housing, Local Government and Contact Centre markets - an array of leading organisations within each of these vertical markets already use its software daily.