Case study: DWPF

  • Located in Grosvenor Place in the heart of London’s Belgravia, DWPF Ltd is an established financial advisory firm specialising in structuring and arranging project finance, primarily in the PFI and PPP markets. With a decade of experience, DWPF has provided independent advice on over 100 completed deals, raising in excess of £4bn of financing in the process.
DWPF Case Studyv2_Page_1

In instances where a business can invest huge resources and lengthy periods defining and closing a contract, being able to rapidly refer back to details is fundamental in safeguarding against any miscommunication.

In addition to improving process efficiency and accuracy, in extreme cases it can help safeguard against anyone reneging on an action agreed over the phone.

David Wylde, managing director of DWPF, explained: "Previously, there had been occurrences where it would have been extremely beneficial to be able to revisit telephone conversations accurately.

"Crucially, we can now refer to accurate records of calls relating to projects which can be involved and run over a lengthy period."

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