Brief History

Our call recording heritage

Liquid Voice is an ambitious, fast-growing company operating in the fiercely competitive telecommunications industry.  Specialising in call recording, Liquid Voice's customers operate in the Local Government, Banking, Financial Services and Social Housing markets, amongst others.

Building upon a proven track record of success with Civica UK, one of the country's largest software and professional services companies, Chris Berry, Business Development Director, and Andrew Barrett, Technical Director, founded Liquid Voice in early 2005 to develop and take to market a range of software products that deliver regulatory compliance, quality monitoring and interaction logging.

Reseller Channel First:

  • Software only Cisco Skinny recorder 2005
  • Software only SIP recorder 2005
  • Integrated Call Logging and Recording 2005
  • Integrated Quality Monitoring 2006
  • User Activity Monitoring 2009
  • Screen Recording 2010

 

Accreditation:

  • Mitel Advanced Commercial Development Partner
  • Avaya DevConnect
  • Nortel Developer
  • Aastra Developer
  • MCP - Certified Professional
  • MCSE - Certified Systems Engineer
  • MCSD - Certified Developer
  • System Builder

 

 

Products and Services

Information

Liquid Voice

Liquid Voice is a leading provider of integrated Call Logging, Call Recording, Quality Monitoring, Workforce Optimisation and CTI systems.

Its solutions are used extensively by a variety of organisations to help improve operational performance, deliver compliance, safeguard the enterprises and provide invaluable management information.

A UK based operation, Liquid Voice's systems work with both traditional TDM and IP environments and are tested and accredited by the world's leading phone system manufacturers.

The company prides itself on its accessibility and its ability to respond rapidly to customers both before and after installations. It has specific sector knowledge and expertise in the Financial Services, Social Housing, Local Government and Contact Centre markets - an array of leading organisations within each of these vertical markets already use its software daily.