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Leading Contact Centre Applications from Liquid Voice

Liquid Voice are experts in the development, implementation and support of contact centre applications. We provide customer-interaction analysis and improvement solutions to leading commercial organisations and the public sector. Our experience spans financial and legal services, local and central government, housing associations, retail and the media.

We combine intuitive call recording and monitoring solutions with powerful analytics tools to support improved decision making and quality management. Our range of innovative IVR, CTI, Call Recording, Monitoring and Compliance applications generate positive business outcomes, transforming the way in which contact centres perform.

A Three Stage Process...

capture analyse transform

Making a difference

The Liquid Voice product portfolio is a comprehensive suite of contact centre applications designed to help contact centres capture and analyse key performance metrics then transform the way they operate with queue-elimination and self-service IVR, dynamic call routing, outbound messaging and MI dashboards.

Our systems work with both traditional and IP environments and are tested and accredited by the world's leading phone system manufacturers. Our core competencies begin with Avaya, Cisco, Mitel, Microsoft Lync and ShoreTel, as well as working with a range of other vendors.

LV Blog

22 Jul

Understanding Why

Most high-volume, low-value transactions have now been taken out of the call centre by self-service. While this is…

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Latest News

26 Jun

Speech Analytics Summer Special

Liquid Voice is running a special summer promotion on Speech Analytics. Take advantage of the summer period and…

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Find out about our Capture productsFind out about our Analyse productsFind out about our Transform products